Answers, in plain words.

You upload the written report from an ultrasound, MRI, CT or X-ray. ScanSays reads every line, explains it in plain words and shows each finding on a 3D body at the size and position the report gives.

No. ScanSays reads the written report, the page or PDF your clinic gives you. It does not read scan images.

Choose the report type, then take a photo of each page or upload the PDF. Lay the page flat in good light and make sure all the text is inside the frame.

At launch: abdomen and kidneys, prostate and bladder, chest X-ray, thyroid, pelvis (uterus and ovaries) and pregnancy scans. If your report mentions an organ we can't draw yet, we still explain it in words.

On the web, and in the iPhone and Android apps once they launch.

Printed text is usually read reliably. Handwriting, blur and folds make mistakes more likely, so anything we're unsure about is shown to you to confirm before it's drawn. The report's own words are always beside our explanation so you can check them.

On the “Check what we found” screen you can correct a measurement or flag a line. If something still looks wrong, email support@scansays.com with the upload date and report type.

Some reports put measurements on a separate printout. If we spot this, we'll ask you to add the missing page. Without it, we explain the finding but can't show its exact size.

No. It's a typical anatomical model, scaled and marked using the measurements in your report. It shows what the report describes, not what your body looks like.

You pay per scan, and the price depends on the report type. You always see the price before you pay.

You can top up a wallet with packs of 1, 5 or 10 scans and use them for yourself or anyone you scan for. Your wallet history shows every top-up and every scan.

If we can't read your report at all, the charge goes straight back to your wallet automatically.

No. Every result you've paid for stays in My Scans, and you can reopen it any time.

Card payments are handled by our payment provider, Stripe. Your full card number never reaches our servers.

Yes, as long as you have their permission, or you're their parent or legal guardian. Add them under “People I scan for” so their results stay separate from yours.

English, Urdu, Arabic, Hindi, Chinese, Korean, Russian, Spanish and French. Explanations change language; the report's own wording always stays exactly as the lab wrote it.

No. Explanations come from reviewed sentence templates stored in ScanSays, so your report isn't sent to a translation service.

Only you, through your account. Reports are encrypted in storage and in transit. Read our privacy policy for the full detail.

You can delete a scan from My Scans, or delete your whole account under Account. You can also email privacy@scansays.com.

No. We don't sell personal data or use your reports for advertising.

No. ScanSays explains what your report says. It doesn't diagnose or predict. Please talk to your doctor about what your results mean for you.

Because they matter so much. We restate what was measured and where the report itself says something is normal. We never call a baby healthy or unhealthy, and we don't show the baby's sex.

Contact your doctor or clinic. In an emergency, call your local emergency number. ScanSays is not an emergency service.